We accept all major credit cards and payment methods available through Shopify Payments. Payment is processed at the time of order. All transactions are encrypted and secure.
Production and Shipping
All orders are made to order. Production takes 3 to 5 business days after the order is placed. Standard shipping takes 7 to 14 business days after production. Express shipping options are available at checkout. Lakeshore Row LLC is not responsible for delays caused by the shipping carrier or customs for international orders. Shipping times are estimates and are not guaranteed. Once an order is in the hands of the carrier we cannot control delivery timing.
Returns and Exchanges
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Items must be in original condition. Because all products are made to order we are unable to accept returns on items that have been worn or washed. To initiate a return or exchange contact us at shoplakeshorerow@gmail.com with your order number and reason for return. We will respond within 2 business days with instructions. Exchanges for a different size are accepted within 30 days of delivery at no additional shipping cost on the first exchange. Refunds are issued to the original payment method within 5 to 7 business days of receiving the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item contact us within 7 days of delivery at shoplakeshorerow@gmail.com with your order number and a photo of the issue. We will replace the item at no cost to you.
Order Cancellations
Orders may be cancelled within 24 hours of placement by contacting shoplakeshorerow@gmail.com. After 24 hours production may have begun and we are unable to guarantee cancellation. If production has not yet started we will make every effort to accommodate your request.
Intellectual Property
All content on this site including but not limited to text, graphics, logos, images, and product designs is the property of Lakeshore Row LLC and may not be reproduced, distributed, or used without prior written permission.
Limitation of Liability
Lakeshore Row LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the order in question.
Governing Law
These Terms of Service are governed by the laws of the State of Georgia, United States. Any disputes shall be resolved in the courts of Georgia.
Privacy
Your personal information is collected and used solely for the purpose of processing your order and communicating with you about it. We do not sell or share your personal information with third parties. For full details see our Privacy Policy.
Contact
Questions about these Terms of Service should be directed to Lakeshore Row LLC at shoplakeshorerow@gmail.com. We respond to all inquiries within 24 hours Monday through Friday.